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Support
Are you looking for support services with expertise in Microsoft 365? We at Office Power are an Australian-based company offering business specialist support for companies across the country. Our core objective is to enable your organisation to make the most of your Microsoft 365 and SharePoint Investment.
Basic Package
Included in package:
- 10 Tickets Max 20 hours per month remote support
- Response time no longer than 24 hours
- Office 365, SharePoint BAU support
- Office 365, SharePoint Technical support
- Site Administration and Tenant Administration Tasks.
- 2 hours of training
- Document sharing and security support
Silver Package
Included in package:
- 20 Tickets Max 40 hours per month remote support
- Response time no longer than 24 hours
- Office 365, SharePoint BAU support
- Office 365, SharePoint Technical support
- Site Administration and Tenant Administration Tasks.
- 5 hours of training
- Document sharing and security support
Diamond Package
Included in package:
- 40 Tickets Max 60 hours per month remote support
- Response time no longer than 24 hours
- Office 365, SharePoint BAU support
- Office 365, SharePoint Technical support
- Site Administration and Tenant Administration Tasks.
- 10 hours of training
- Document sharing and security support
Cloud is the Future
Cloud-based service is the next-gen that all businesses are getting on board with. Office Power can help you make the most of the new cloud technology. With our support, you can rest assured that you are in good hands and all your operations are well taken care of.
We ensure to make your business processes agile and efficient. Our solution has the ability to adapt to your business needs and grow with your organisational growth. All our clients are our top priority, and we promise to support your company with SharePoint, as well as Microsoft Teams, Microsoft PowerApps and several other modern intelligent intranets.
Uninterrupted and Unlimited Support
We will be more than just a support company. We will act as your strategic partner and be a part of your team. With our uninterrupted support, you will have peace of mind that all your concerns and issues are sorted in real-time. We offer unlimited support, so you can get in touch with us as often as you want and ask us as many questions as you like. Whether it is technical support or a generic query, our team of experts is always at your disposal 24/7.
Our Support Comes with a Warranty
All of our solutions come with a warranty. This will give your organisation a comprehensive guarantee and confidence in all the solutions implemented by our team of experts. Office Power team will be available at all times from the day your service goes live.
Service Level Agreement (SLA)
Our service legal agreement (SLA) obligates us to ensure that all the queries and concerns raised by our clients are taken care of on time. We will respond to all your issues and provide the best resolution within an agreed timeframe. Therefore, rest assured that all your queries, technical problems and general concerns are met with utmost care. Our team of specialists will offer you the best solution not only to rectify the situation but also to ensure that it does not reoccur. Furthermore, our support function is always working towards making the solutions we provide bigger, better and faster.
Dedicated Account Manager
We will assign you a dedicated manager for your organisation. Our dedicated account manager will be your point of contact every time you wish to discuss anything about your account. From our first day of consultation to the implementation of your solution, your account manager will talk you through your entire journey and technological pipeline. This person will also be the one to inform you about future plans and updates and resolve your concerns in a timely fashion. If you need a piece of advice about your solution, feel free to call your account manager at any time.
Flawless, Uninterrupted and Hassle-free Technical Support Service from Industry Experts
Office Power has been an Australian service provider offering technical support to local businesses for over a decade now. With our in-house specialists, you will give full-fledged support on your Microsoft PowerApps, Microsoft 365 and SharePoint solutions. Whether it is training your staff, technical help or just advice about your solution, the Office Power team will always be available to help. With our ongoing support, you will have not only the guarantee and confidence of being taken care of but also a partner available in your hour of need to enable maximum business growth.